Below you will find this year’s list of knowledgeable and dynamic speakers. Click on the boxes below to learn more about each individual.

Heather Bonome, PharmD

Heather Bonome, PharmD

Director of Pharmacy

Heather Bonome, PharmD, URAC director of pharmacy, is responsible for the development and management of URAC’s Pharmacy Quality Management® accreditation programs. She oversees the volunteer pharmacy advisory group that assists URAC in defining best practices and quality standards and manages the team of URAC pharmacist reviewers that conducting pharmacy accreditation reviews and present applications to URAC’s independent accreditation determination committee.  In this capacity, she has led the team to conduct more than 300 pharmacy accreditation reviews.  Prior to URAC, Bonome worked in the pharmacy benefit management field for nearly 15 years, partnering with clients to develop sound clinical strategies and promote appropriate pharmaceutical utilization. She received her Doctor of Pharmacy from the University of Pittsburgh, and completed a post-graduate pharmacy residency in managed care. A recognized expert in accreditation and quality standards, Bonome is a frequent speaker and panelist at national pharmacy conferences.

Jerry Brehany

James Brehany, PharmD, JD, PA-C

Associate Vice President, Chief of Staff

James Brehany, PharmD, PA-C, JD, currently holds the position of Associate Vice President, Chief of Staff for AmeriHealth Mercy/PerformRx;   He has devoted the vast majority of his thirty year career in pharmacy to managed care.

During this time Jerry has held a number of operational, clinical, and management positions in both the PBM and managed health care markets, including Director of Drug Purchasing, Director Specialty Drug Operations, PBM Corporate Counsel, and Vice President/General Manager Mail Service Operations. In addition, Jerry, as an Associate Professor of Pharmacy Administration, taught Pharmacoeconomics and Principles of Managed Care at the University Of Rhode Island School Of Pharmacy.

Chris Chan

Chris Chan, PharmD

Sr. Director, Pharmaceutical Services
Inland Empire Health Plan

Dr. Chan obtained his Bachelor Degrees in Chemistry and Biology at the University of California, Irvine.  He completed his Pharm.D. at the University of Southern California in 2001.  Dr. Chan has experienced in both the retail and managed care industry.  Currently, he is the Senior Director of Pharmaceutical Services at Inland Empire Health Plan.

In his current role, Dr. Chan is responsible for the pharmacy benefit of the Inland Empire Health Plan.  Inland Empire Health Plan is a non-profit, managed Medicaid health plan, providing coverage for more than 1.2m Members in San Bernardino and Riverside Counties in Southern California.  His responsibilities include, but not limited to, formulary management, Provider contract and network, prior authorization, quality and clinical management, etc.  Dr. Chan has special interest in Pharmacy Quality Managemen Program.  He has been active in developing quality management program at IEHP to increase quality of care and promote appropriate use of medications through different clinical program structures.

Dr. Chan is active in shaping the new reimbursement and pharmacists’ practice model.  He serves as a preceptor for four School of Pharmacy, helping the next generation of pharmacists to understand the role of managed care pharmacists and providing guidance of those who are interested in this field. 

Laura Cranston

Laura Cranston, RPh

Executive Director
Pharmacy Quality Alliance, Inc.

Laura Cranston is currently the Executive Director of the Pharmacy Quality Alliance, Inc. (PQA), a non-profit, membership-based organization that was formed in April 2006.  PQA’s mission is to improve the quality of medication use across healthcare settings through a collaborative process to design and implement performance measures, demonstrate improvements in patient care, and recognize examples of exceptional pharmacy quality. Laura has built the PQA organization from the ground up with the leadership and engagement of a 17-member Board of Directors. Today, PQA is a 140-plus member organization that serves as a multi-stakeholder, consensus-based organization. PQA’s membership includes health plans, PBMs, government agencies including CMS and the FDA, retail pharmacy organizations, HIT and MTM vendors, standards setting organizations, pharmaceutical manufacturers and the majority of pharmacy practitioner and trade associations.

Laura Cranston has been over two decades in healthcare association management. She worked initially as a resident at the American Society of Consultant Pharmacists, than progressed to a position at the National Association of Chain Drug Stores, and then established the Institute for the Advancement of Community Pharmacy.

A pharmacy graduate of St. John’s University College of Pharmacy and Allied Health Professions (1984) in New York, Laura currently serves as Chair of the Dean’s Advisory Council of the St. John’s University College of Pharmacy and Allied Health Professions, and she also serves on the Board of Governors for the overall University. She is also on the Dean’s Advisory Council at the University of Notre Dame.

Laura is a frequent lecturer/presenter on the issues of appropriate and safe medication use, and quality measurement.

Patrick Gallagher

Patrick Gallagher

Vice President, Operations

Patrick Gallagher has a long history as an integral member of the PerformRx team. Patrick joined PerformRx in 2002 as a clinical pharmacist and worked his way up to supervisor of the department. He subsequently transitioned to the Account Management department as a senior account executive working with five Medicaid Managed Care Organizations and three Medicare Advantage Plans. After two years in this position, he was promoted and transitioned to director of the newly formed Business Solutions department. Subsequently, the Pharmacy Network department was added into Patrick’s jurisdiction. He created cutting-edge PBM systems in the areas of claims processing, clinical services, compliance, logistics, procurement, contracting, and IT systems for customers.

In his current position, Patrick oversees all PerformRx operational areas, including the Customer Care Center, New Business Implementation, Business Solutions, and Network Operations. Additionally, he will support sales and growth activities. Patrick is responsible for managing all PerformRx vendor relationships as well as internal and external systems development and technical advancement within pharmacy operations.

Patrick graduated from Philadelphia College of Pharmacy and Science with a Bachelor’s of Science in Pharmacy. He is also a registered Pharmacist with the Pennsylvania State Board of Pharmacy, and he has 11 years of experience working in community pharmacy. He is a member of the Academy of Managed Care Pharmacy (AMCP), the National Council for Prescription Drug Programs (NCPDP), ASHP (American Society of Health Systems), and HIMSS (Health Information Management Systems Society).

Andrea Gelzer, MD, MS, FACP

Andrea Gelzer, MD, MS, FACP

Senior Vice President and Corporate Chief Medical Officer
AmeriHealth Caritas

Dr. Andrea Gelzer is the senior vice president and corporate chief medical officer for AmeriHealth Caritas. She is responsible for setting the company’s overall medical management, quality, informatics, and provider value-based engagement strategies, and clinical policy development. 

Before joining AmeriHealth Caritas, Dr. Gelzer served as the Chief Medical Officer for Boston Medical Center HealthNet Plan, a managed care plan providing coverage for Medicaid and other low-income residents in Massachusetts. She also served as Senior Vice President Clinical Public Affairs at CIGNA Corporation, and spent 16 years practicing internal medicine.

Dr. Gelzer serves on several national committees focused on improving health care quality for Medicaid and Medicare beneficiaries, including the Agency for Healthcare Research and Quality (AHRQ) National Advisory Council, the CMS Technical Expert Panel on the National Impact Assessment of CMS Quality Measures, and the Health Resources and Services Administration (HSRA) Interconception Care in Medicaid (CoIN) Committee.

Dr. Gelzer earned her undergraduate degree from Tufts University and her doctor of medicine from St. George's University. She also received a master’s degree in preventive medicine/administrative medicine at the University of Wisconsin Madison. She is a board certified by the American Board of Internal Medicine and by the American Board of Preventive Medicine in clinical informatics.


Nader Ghattas

Vice President Of Consulting/Client Account Management
SQM Group

Nader Ghattas, BMgmt, is a Vice President of Consulting/Client Account Management with SQM Group. Nader brings over a decade of consulting, corporate asset direction and extensive international business experience to SQM. He has an honors degree in business management and started his career as a TSR at SQM, moving on to vocations in investment banking, supply chain management and international business where he developed a passion for languages and a strong commitment to client service.


Michael Golinkoff, PhD, MBA


Michael Golinkoff, Ph.D., M.B.A., is president of PerformCare, a behavioral health care subsidiary of AmeriHealth Caritas. In addition, Dr. Golinkoff is a senior vice president for AmeriHealth Caritas, focusing on behavioral innovation to address medical issues in the populations served by AmeriHealth Caritas. He has nearly 30 years of clinical and medical management experience.

Most recently, Dr. Golinkoff was executive vice president of Clinical Specialty Operations for Aetna Inc., where he was responsible for clinical and customer service operations centers for both Behavioral Health and Active Health, Aetna’s informatics-based medical management organization. Prior to working at Aetna, Dr. Golinkoff held a number of senior leadership roles for United Behavioral Health.

He is a member of the American Psychological Association and the Pennsylvania Psychological Association. Dr. Golinkoff is the treasurer for the Association for Behavioral Health and Wellness. He has served on the advisory board of a number of behavioral health and populations health companies. In addition, Dr. Golinkoff is a member of the board for Emily’s Entourage, a nonprofit organization raising money to cure cystic fibrosis.

Dr. Golinkoff holds a Ph.D. in clinical and developmental psychology from the University of Illinois-Chicago and a Master of Business Administration from the Wharton School at the University of Pennsylvania. He completed his pre-  and post-doctoral internship and fellowship at New York Hospital-Cornell Medical Center.

Michelle Juhanson

Michelle Juhanson

Director of Compliance and Quality

Michelle Juhanson has been working for the AmeriHealth Caritas Family of Companies since 2007, and for PerformRx since 2009. As Director of Compliance and Quality, she  is accountable for the audit, compliance, and quality functions in PerformRx and has proven expertise in Medicare Part D, FWA, auditing, and URAC and NCQA accreditations. She is a member of various industry coalitions and work groups. She is also a public speaker with a passion for regulatory compliance, beneficiary protections, and giving business owners a framework to develop compliant solutions in an ever-changing healthcare landscape.

Michelle has 10 years of Part D compliance experience in multiple settings: Part D IRE (MAXIMUS Federal services), plan sponsor (Select Health of South Carolina), and PBM (PerformRx). She has overseen PerformRx and PerformSpecialty’s accreditation and reaccreditation with URAC in Pharmacy Benefit Managemetn (PBM), Drug Therapy Management (DTM), and Specialty Pharmacy. In 2015, she led PerformRx taskforce as one of only four organizations selected to participate in the CMS Point of Sale Pilot.

Michelle is certified in Health Care Compliance (CHC) and Health Care Privacy Compliance (CHPC) by the Health Care Compliance Association


Andrew Maiorini

Andrew Maiorini, RPh

Vice President, Clinical Programs

Andrew Maiorini has been with PerformRx since 2005, serving in various clinical roles supporting formulary management, Drug Utilization Review, and Drug Therapy Management. Andrew joined PerformRx as a clinical pharmacist. His scope of clinical expertise spans the growth and expansion of PerformRx’s award-winning Drug Therapy Management program, the implementation of Medicare Part D programs, as well as the specialty drug management, bleeding disorder and Hepatitis-C management programs. Additionally, he developed several advanced utilization management programs, including the opioid overutilization management program. In his current role, he oversees formulary development, drug therapy management, pharmacy informatics/analysis and PerformRx’s state-of-the-art prior authorization process.   

Andrew graduated from La Salle University with a Bachelor’s in Biology. He then received his Doctor of Pharmacy from Temple University’s School of Pharmacy. Andrew and then completed a General Practice Residency at Thomas Jefferson University Hospital. Prior to working at PerformRx, Andrew was the ICU Clinical Pharmacist for Delaware County Memorial Hospital in the Crozer-Keystone Health System. Andrew joined PerformRx in October of 2005.

Dino Martino

Dino Martino, RPh

Executive Director

With more than 18 years in the specialty pharmacy arena, Dino Martino, RPh, has held senior leadership roles in various aspects of the industry ranging from pharmacy supervision and design during the growth of one of the first large scale specialty pharmacies in the 90s to ensuring regulatory pharmacy practice and operations responsibility acting as Pharmacist-In-Charge for one of the nation’s largest specialty pharmacies as recently as 2010.  In 2014, Dino accepted the role of Executive Director for PerformSpecialty where he is responsible for overseeing all operations.

Other aspects of his experience include pharmacy design and implementation of technology solutions including inventory management, order fulfillment, and quality assurance in state-of-the-art high volume, multi-million dollar pharmacy dispensing systems. He has also led overall lean six sigma initiatives and continuous improvement efforts to support clinical and pharmacy operations efficiency and advancements in quality standards for patient services. He has obtained multiple accreditations for specialty pharmacies including URAC, ACHC, HQAA, and JCAHO and has served as a key information and operations systems consultant in major departments, including new corporate business development, clinical endeavors, third party/government payers and process improvement in all areas.

Dino holds a bachelor’s degree in Pharmacy from Duquesne University in Pittsburgh, Pennsylvania, and has completed additional post graduate work in the areas of biopharmaceutics and pharmacokinetics. He holds pharmacist licensure in multiple states.

Areas of Expertise

  • Pharmacy Regulations and Licensure
  • Facility Design
  • Pharmacy Operations
  • Support Programs
Matthew Osterhaus

Matthew Osterhaus

Osterhaus Pharmacy

Matthew Osterhaus is a community and consultant pharmacist who co-owns and operates Osterhaus Pharmacy in Maquoketa, Iowa. He is a graduate of The University of Iowa College of Pharmacy. He is an adjunct faculty member of the University of Iowa College of Pharmacy and Drake University College of Pharmacy, serving as a preceptor for Community Care Pharmacy Practice residents and Doctor of Pharmacy students. He was a founding investor of OutcomesMTM™ and has been instrumental in furthering community-based research in Iowa. Mr. Osterhaus has completed the Iowa Center for Pharmaceutical Care training program and the APhA Community Pharmacy Management program. He served on the Iowa Medicaid Drug Utilization Review Commission from 1985-2000, the Iowa Board of Pharmacy Examiners from 1993-2002, the Board of Directors of Pharmacist Mutual Companies from 2002-2014 and the Iowa Medical Assistance Pharmaceutical and Therapeutics Committee from 2005-2011. He is currently leading the effort to establish the Iowa Community Pharmacy Enhanced Services Network.

He is an active member of his local, state, and national pharmacy associations, serving in a variety of leadership positions, including President of the American Pharmacists Association and the Iowa Pharmacy Association. During his service to state and national organizations, he has focused on enhancing patient interaction of pharmacists by utilizing technicians and technology, expanding community pharmacy residencies, leadership development and the attainment of provider status for pharmacists.

Mr. Osterhaus is actively involved in community development currently serving on the boards of MIDAS (Maquoketa Industrial Development Assistance Services), Timber City Development Corporation, Maquoketa State Bank, Maquoketa Area YMCA Endowment Committee and as a trustee of the Jackson County Regional Health Center.

Matt is married to pharmacist Marilyn Osterhaus. They have four children: Andy, Maria, Jack and Laura and seven grandchildren.

Charles Bacchi

Charles Bacchi

President & CEO
California Association of Health Plans

Charles Bacchi is the President & CEO for the California Association of Health Plans (CAHP) representing 49 health plans providing coverage to over 25 million Californians.  For the last ten years Mr. Bacchi served in leadership positions at CAHP, most recently as Executive Vice President, leading the Association’s advocacy before the California Legislature, the California Health Benefit Exchange, and the Department of Managed Health Care on behalf of CAHP’s health plan members.

A veteran of California’s political community, Mr. Bacchi has over 20 years of experience in California’s legislative, advocacy, and trade association arenas. Under the Affordable Care Act, health plans play a critical role in offering millions of Californians access to health care.  As state policymakers crafted California’s approach to ACA implementation, Bacchi played a prominent role as the health plan voice on a range of issues, including translation of the ACA into state law, the start-up of Covered California, and the expansion of the state’s Medicaid program, Medi-Cal.

Audrey S. Brown

Audrey S. Brown

President & CEO
Florida Association of Health Plans

Audrey S. Brown is the President and Chief Executive Officer (CEO) of the Florida Association of Health Plans.   Brown has held leadership positions in both the private and public sectors and has over a decade of insurance legislative and regulatory experience.

Most recently, Brown served as chief of staff to Florida Insurance Commissioner Kevin McCarty where she was chief policy advisor to the commissioner, chief lobbyist on agency fiscal matters and managed the operations of the Office of Insurance Regulation.  Additionally, Brown served as deputy chief of staff to the commissioner and as director of government relations. 

Prior to that, Brown was the manager of Contract Compliance & Administration for AvMed Health Plans.  She began her professional career serving in the Executive Office of Governor Jeb Bush.  Brown attended Florida State University and graduated with a Bachelor of Science in Political Science.

Sheena Cherian

Sheena A. Cherian, PharmD

Director, Clinical Outcomes and Therapeutic Optimization

As Director of Clinical Outcomes and Therapeutic Optimization, Sheena leverages her certifications in medication therapy management, patient-centered diabetes care and motivational interviewing to develop programs that deliver superior patient care resulting in improved health outcomes.  Sheena uses this role to mentor new pharmacists by serving as an advanced pharmacy practice resident preceptor.  Sheena is also a member of PerformRx’s Clinical Services Advisory Team, which ensures quality in various areas including DTM, Prior Authorization, Formulary Management, Drug Utilization Review and Specialty.

Sheena earned her Doctor of Pharmacy degree from University of Pittsburgh School of Pharmacy, graduating summa cum laude. Sheena has received the Mortar & Pestle Professionalism Award based on her ideals of professionalism and excellence in patient care and demonstration of exceptional service and commitment to the profession of pharmacy through the development of the “Innovations in Pharmacy” Award.  She is actively engaged in Pharmacy Quality Alliance, Academy of Managed Care Pharmacy and American Pharmacists Association.

Tracey Davis

Tracey Davis

Director of Pharmacy
AmeriHealth Caritas DC

Tracey Davis, Pharm.D., is the Director of Pharmacy at AmeriHealth Caritas District of Columbia (DC). She acts as the health plan’s pharmacy liaison to the District’s Department of Health Care Finance on matters related to the achievement of AmeriHealth Caritas DC’s pharmacy-related quality and community outreach goals, as well as providing oversight of the plan’s pharmacy benefits manager.

Dr. Davis specializes in policy development and change management. She has an extremely diverse background, having worked in hospital, retail managed care pharmacy, and government health plan settings.

She has a Doctor of Pharmacy degree from Howard University and a certification in medication therapy management. Dr. Davis completed a general practice residency in 2004. She believes that evolution requires us to aspire to be more.

Dr. Davis lives in Maryland. She enjoys golf, teaching yoga, and spending time with her children in the park.

Phil Gerbino

Phil Gerbino, PharmD

President Emeritus, Linwood F. Tice Professor Emeritus
University of the Sciences

Dr. Gerbino currently a Strategic Consultant for Pharmaceutical Industry, Health Care and Higher Education, is the retired President of University of the Sciences serving in that capacity for over 16 years.  Dr. Gerbino helped guide and facilitated the growth of the 190-year-old institution from its 1821 roots as Philadelphia College of Pharmacy and Science (PCPS) into the five colleges that now comprise the University.

Dr. Gerbino is a strategic problem solver and an accomplished professional chairman and facilitator, leading hundreds of internal and external and national and global meetings for pharmaceutical industry, pharmacy and health care. He has published and lectured extensively and globally. He served as President of the American Pharmaceutical Association in 1990. He served simultaneously as a civilian pharmacy consultant to the Air Force Surgeon General and consultant designee to the Army, Medical Service Corps, and also to DOD, Health Affairs.

He has served nationally on editorial and advisory boards of pharmacy, medical, and healthcare organizations and publications, and for over 35 years has been as a consultant on strategic planning, marketing, and new business development to the pharmaceutical and healthcare industries. He has also executive coached and participated or led the integration or consolidation of departments, companies and divisions in the pharmaceutical and health care industries.

Dr. Gerbino has or continues to serve on boards of directors of private and public healthcare companies, and regional professional and civic organizations, including BioAdvance, Pennsylvania Bio, The College of Physicians of Philadelphia, and the University City Science Center. He has chaired the University City Keystone Innovation Zone and has served as an advisor or consultant to Quaker BioVentures, Highland Capital, InVentivHealth, Star Life Sciences, HealthCarePays, SpectaMD, TherimuneX and others. He has been a board member at Genesis Health Care, NeighborCare, Family Meds, Health A-Z, Care Partners Plus, Cybear, Target Rx and others. Dr. Gerbino is a Fellow of the College of Physicians of Philadelphia; the American Pharmacists Association (APhA), Academy of Pharmacy Practice and Management; and the American Society of Consultant Pharmacists (ASCP). He received the 2010 Frank Baldino Jr., CEO of the Year Award from Pennsylvania Bio was recognized in PharmaVoice, 2005, Top 100 as a “Change Agent”. He is the recipient of numerous national leadership awards.

Prior to being named President at University of the Sciences, Dr. Gerbino served as Dean of the School of Pharmacy and Vice President of Academic Affairs at USciences/PCP&S.  In retirement he retains the title of President Emeritus, USciences and Linwood F. Tice Professor Emeritus at the Philadelphia College of Pharmacy.  Dr. Gerbino earned his B.S. in Pharmacy and his Pharm.D., from PCPS where he worked for more than 38 years as an educator, administrator and leader. He also is certified in Organizational Development.

Dominick Pallone

Dominick Pallone

Executive Director
Michigan Association of Health Plans

Dominick Pallone is the Executive Director for the Michigan Association of Health Plans (MAHP), a Lansing based organization that represents 13 health plans in Michigan.

Prior to joining MAHP, Dominick was a Partner at Midwest Strategy Group, a multi-client lobby firm where he specialized in health care, state appropriations, Medicaid, higher education, transportation, and state procurement.  He has also served as staff within the state House and Senate, most notably as Committee Clerk for the Senate Appropriations Committee and the Joint Capital Outlay Subcommittee.

Currently, Dominick volunteers his time by serving on the Board of the Michigan Transportation Connection and was appointed by Governor Snyder to the Michigan Municipal Services Authority Board.

Dominick earned his Bachelor’s Degree in International Relations from Michigan State University, James Madison College.  During his academic years, he served on the NCAA Student Athlete Advisory Council representing Division 1 student-athletes.

Troy Trygstad PharmD MBA PhD

Troy Trygstad, PharmD, MBA, PhD

Vice President of Pharmacy Programs
Community Care of North Carolina (CCNC)

Troy Trygstad PharmD MBA PhD, is Vice President of Pharmacy Programs for Community Care of North Carolina (CCNC), an organization providing medical homes for 1.4 million Medicaid recipients. Under his direction at CCNC, the Network Pharmacist program has grown to include more than 80 pharmacists involved in activities ranging from patient-level medication reconciliation to practice-level health information technology adoption to network-level management of pharmacy benefits.

In addition to serving on multiple advisory panels addressing medication non-adherence, he has co-developed novel adherence programs and technologies that use multiple types and sources of drug use data to predict, intervene and triage medication management interventions and coaching opportunities under a multi-state collaborative called The Pharmacy Home Project. 

As part of that work, Trygstad co-created the PHARMACeHOME™ platform which captures a community-level drug use narrative with drug therapy problem-finding utilities. He also co-created Care TriageTM analytics and care logistics engine which organizes interventions and interventionists based on predictive models, taking into account available resources within a given ecosystem. Both were utilized with more than 40 distinct licensures, settings and roles, across multiple geographies with more than 4,000 distinct users.  

He is also the Project Director for a CMMI Round 2 Innovations award that tests new models of payment and pharmacy connectivity to primary care providers and the Medical Neighborhood that includes over 250 pharmacies in North Carolina.  This work has helped spawn community pharmacy enhanced services networks in more than 40 states.  He serves as the Executive Director of that effort through CPESN USA, LLC, a group clinically integrated networks of pharmacies.  Trygstad received his PharmD and MBA degrees from Drake University and a PhD in Pharmaceutical Outcomes and Policy from the University of North Carolina. He proudly practices in a community pharmacy setting on nights and weekends and serves as a board member for the American Pharmacists Association Foundation, and the Pharmacy Quality Alliance as well as Editor-In-Chief of Pharmacy Times.

Sponsors & Exhibitors


Opening Reception Sponsor

  • Healthcare IT

Gold Sponsors

  • Allergen
  • Argus
  • Lilly
  • Sanofi
  • Viking